Your Privacy

We follow the Health Insurance Portability and Accountability Act (HIPAA) Privacy Regulations to safeguard your protected health information (PHI).  We do not disclose information about you or any former members to anyone, except as  permitted by HIPAA.  All AvMed employees sign a confidentiality statement and are trained in the proper handling of personal information.  Each time you call Member Services, you will be asked to verify your AvMed member ID number, address, phone number and date of birth.  If you’re calling for another AvMed member, you need to identify yourself, relationship to the member you’re calling about, and verify the member’s ID number, address, phone number and date of birth.

To request a written copy of the Notice of Privacy Practices, please contact Member Services at 800-882-8633 (800-782-8633 for  Medicare members).  TTY/TDD users may call 305-671-4948 in the Miami area (in all other areas, call 877-442-8633).  You can also e-mail and we’ll respond within 24 hours.